Refund And Return Policy
At PAK Clo, we strive to provide our customers with the best shopping experience and ensure their satisfaction with every purchase. We understand that sometimes an item may not meet your expectations or fit perfectly, and we’re here to assist you. Please review our refund and return policy below:
1. Eligibility for Refunds and Returns:
– To be eligible for a refund or return, you must initiate the process within 10 days from the date of delivery.
– The item must be unworn, unused, and in the same condition as when you received it.
– All original tags, labels, and packaging must be intact and undamaged.
– Personalized, custom-made, or final sale items are not eligible for refunds or returns unless they are defective or damaged upon arrival.
2. Refund and Return Process:
a. Initiate the Return:
– To initiate a return, please contact our customer support team via email or phone within the specified time frame.
– Provide your order number, a brief explanation of the reason for return, and any relevant details or photos.
b. Return Authorization:
– Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
– Do not ship the item(s) back without obtaining the RA number, as it may result in a delay or refusal of the return.
c. Ship the Item(s) Back:
– Pack the item(s) securely in the original packaging or a similar protective packaging to avoid damage during transit.
– Include a copy of the original invoice or packing slip along with the RA number.
– You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
d. Inspection and Refund:
– Once we receive the returned item(s), our team will inspect them for compliance with our eligibility criteria.
– If the returned item(s) meet our requirements, we will process your refund within 5 business days using the original payment method.
– Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.
– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
4. Damaged or Defective Items:
– In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
– Provide your order number, details of the issue, and any relevant photos.
– We will arrange for a return or exchange, including covering the shipping costs.
5. Non-Returnable Items:
– The following items are non-returnable unless they are damaged or defective:
– Undergarments, including underwear, lingerie, and swimwear.
– Earrings and other pierced jewelry, for hygiene reasons.
– Personalized or custom-made items.
Please note that our refund and return policy may be subject to change without prior notice. We recommend reviewing the policy at the time of your purchase. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.
We appreciate your understanding and thank you for choosing PAK Clo.